Warranty Policy

Standard Coverage
This warranty covers manufacturing defects only. Eligible defects include:
• Structural flaws: dented goods upon delivery, Faulty weldings
• Component issues: Loose hinges, broken/missing screws, or missing nose pads.

Exclusions
This warranty strictly excludes everyday wear and tear or damage caused after delivery. Uncovered scenarios include:
• Handling damage: Wear and tear sustained at a shop, lab, or in the customer's possession. Kind reminder a frame does not “brake in 2” spontaneously, but due to impact, force or improper storage.
• Disregard for Eyewear Care instructions. Ex. If a frame is cold insert and heat is applied. If the frame is heated to melting point, if the temple is broken during improper adjustment.
• Mishandling issues: Bent or broken temples and hinges due to improper handling, pressure, or drops.
• Accidents: Frame breakage resulting from accidents or impacts.

How to File a Claim
1. Email support: Send a clear photo and a detailed description of the issue to info@toclunettes.com.
2. Use subject line: Format your email subject exactly as WARRANTY.
3. Return the item: Once approved, you must return the defective pieces within 10 days of receiving your replacement item to receive your credit.

Additional Warranty
• Two-year coverage LOOK INTO MY EYES: Valid for two years from the end-user's purchase date.
• Required documents: You must submit the customer's sales invoice alongside a photo of the item to claim this warranty.