Warranty Policy & Procedure

Standard Coverage
This warranty covers manufacturing defects only. Eligible defects include:
• Structural flaws: dented goods upon delivery, Faulty hinges.
• Component issues: Loose hinges, broken/missing screws, or missing nose pads.

Exclusions
warranty strictly excludes everyday wear and tear or damage caused after delivery. Uncovered scenarios include:
• Handling damage: Wear and tear sustained at a shop, lab, or in the customer's possession. Kind reminder a frame does not “brake in 2” spontaneously, but due to impact, force or improper storage.
• Disregard for Eyewear Care instructions. Ex. If a frame is cold insert and heat is applied. If the frame is heated to melting point, if the temple is broken during improper adjustment.
• Mishandling issues: Bent or broken temples and hinges due to improper handling, pressure, or drops. Bridge brackage, Rim breakages - are caused by force.
• Accidents: Frame breakage resulting from accidents or impacts.

How to File a Claim

To make your warranty claims as smooth and prompt as possible, we offer two ways to process your request:

Option 1: Standard Warranty Process

1. Submit for Review: mail the frame in question to the address listed the bottom of this message, for supplier's inspection and Email us a clear photo of the frame/issue.
2. Review & Approval:
• If Approved (Manufacturing Defect): We will send you a replacement frame at 100% off (Free).
• If Not Approved (Mishandling/Wear & Tear): We offer a courtesy 50% discount on a replacement frame (+ shipping costs).

Option 2: Fast-Track Process (Need a replacement right away?)

If you cannot wait for the initial inspection, you can request an immediate replacement:

1. Upfront Order: We ship the replacement frame to you right away.
2. Return & Inspection: Once you return the defective frame to us and it is inspected, we will apply the appropriate credit:
• 100% Credit applied if the claim is approved as a manufacturing defect.
• 50% Credit applied if the issue is not covered under the manufacturer's warranty.

What to Include with Your Return:

• Clearly mark "WARRANTY CLAIM" on the shipping label.
• Include the client's proof of purchase.
• Include a copy of the original TOC invoice.

If you have a new claim to submit or need assistance choosing an option, please email us at INFO@TOCLUNETTES.COM.

• Manufacturer Approval: All warranty claims are subject to the manufacturer's final approval.
• Coverage Scope: Please remind your clients that the warranty strictly covers manufacturing defects only. It does not cover mishandling or general wear and tear, as noted on all order forms and invoices. 

What the Manufacturer's Warranty Includes:

• Welding or hinge detachment
• Spring failure
• Frame oxidation
• Missing, stripped, or offset screws
• Ornament detachment
• Uneven screws

What the Warranty DOES NOT Include:

The following issues are considered consequences of mishandling or accidents, not manufacturing defect:

• Rim Breakage: Cracked or broken rims resulting from impact or mishandling.
• Frames broken down the middle.
• Self-Adjustment Damage: Breakage caused by attempting to bend or adjust parts yourself.
• Physical Stress & Impact: Broken hinges or broken metal caused by twisting, dropping, stepping/sitting on the frame, or applying harsh pressure.
• Improper Wear: Damage from wearing frames on top of the head (like a headband) or pulling them off the face with one hand. (Note: Frames should always be removed with both hands, pulling gently forward to release the temple tips from behind the ears).
• Scratches: Lens or frame scratches reported more than 72 hours after receiving the goods.
• Using corrosive substances to clean frames.