Shipping & Order Processing

As stock changes on a daily basis, should there be any lengthy shortages to fulfill at least 60% of your order, your office will be notified.

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Orders are confirmed within the next 24-48 hours and shipped on the subsequent Friday. Due to COVID, we might be experiencing logistics delays, we recommend you place your orders counting on 2 weeks for shipping date to be on the safe side.

- TOC will confirm your order via email with your B2B price in USD or CAD respectively - and send a payment link when applicable.

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-You have 72 hours after you have received your order, to claim any disparities or other possible questions regarding your order.

 

*FRAMES: Exchanges are 2x1 frames may apply once original merchandise is fully paid.

* RETURNS: Must be pre-authorized by TOC Lunettes and be marked with an RA number that will be supplied along instructions for such returns. ONLY pre approved and coded with RA number are accepted.

 

*ACCESSORIES: every sale is Final
 

TERMS:

CREDIT CARD PAYMENTS- by submitting your credit card payment information, and proceeding to place an order, you acknowledge you may not reverse payments unilaterally. You are responsible to honouring it and not reversing back any payment via your credit card company.

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New customers:

Orders from $500 - $2500: You may use Klarna 4-installment payment option.

You will pay the first instalment when placing your order, and the remain 3 payments will be charged 2 weeks apart from each other.

Your second order may be processed as a 30-day payment order; you may choose to issue a check, use regular credit card 1-time payment, or opt for the 4-split payment system with 3% admin fee.

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*For payment options on orders over $5000, kindly contact us at info@toclunettes.com.

*3% monthly late fee apply after 45 days of payment default *Any discounts or special terms loose validity when payment terms are not respected.
TOC Lunettes trusts the good faith of our clients -Please note negligence to resolve payment amicably may result in extra efforts and costs. Such costs may include collector services, extra admin and legal fees, which will be added to your account.

*By placing this order you/your business/business owner take personal responsibility to pay for your invoice confirmation from TOC Lunettes via account@toclunettes.com

 

PRIVACY

 

Privacy policy

This Privacy Policy describes how www.toclunettes.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Wix.

 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: collected from you.

• Disclosure for a business purpose: shared with our processor Wix. 

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Customer support information

• Examples of Personal Information collected: Name, address, phone number.

• Purpose of collection: to provide customer support, to target promotions and special communication per region.

• Source of collection: collected from you.

• Disclosure for a business purpose: your phone number and address are shared with our mailing companies to insure best service possible.

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Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Wix to power our online store. You can read more about how Wix uses your Personal Information here: https://www.wix.com/legal/privacy.

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

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Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

[INCLUDE ALL THAT APPLY TO YOUR BUSINESS]

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

 

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

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Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information at the bottom of this page.

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Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see WIX GDPR Whitepaper.

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CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

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CCoCookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.